Terms of Service

These Terms are drafted in English and in Greek. In case of divergence the Greek version prevails.

1. Provider information

The Service is provided by DOMICODE P.C. (DOMICODE Ι.Κ.Ε.), a private company under Greek law, registered in the General Commercial Registry (Γ.Ε.ΜΗ.) under number 193576701000, VAT number EL803274633, Tax Office KEFODE Attikis, with registered office at 75 Thessalonikis Street, 183 45 Moschato, Attica, Greece ("Domicode", "we", "us"). Email for all matters concerning these Terms: hello@domicode.gr. This information is provided in accordance with Presidential Decree 131/2003 and Law 4919/2022.

2. Definitions

• Service: the websites domicode.gr and app.domicode.gr, the Domicode regulatory information platform and all features, documentation and support we provide with them.
• Customer or you: the person or organisation using the Service; where an individual uses the Service on behalf of an organisation, "you" includes that organisation.
• Account: the personal access credentials of an individual user. Workspace: the shared area of an organisation within which projects, files and conversations are visible to the members it invites.
• Customer Content: the questions, instructions, documents, drawings, studies, files and other material you submit to the Service, and the personal data they contain.
• Outputs: text, documents, tables, drawings and other results that the Service generates for you from Customer Content and from our regulatory corpus.
• Project Memory: information the Service records about a project or Workspace from your interactions (for example the parcel, the works and the decisions discussed), so that later conversations in the same project have context.
• Usage Data: technical and interaction data about how the Service is used (for example query counts, features used, response times, error events), which do not by themselves identify a person.
• Feedback: ratings, comments, corrections and suggestions you give us about the Service or its Outputs.
• De-identified Content: Customer Content and Outputs from which personal data and identifiers of the Customer have been removed in accordance with our written de-identification standard, so that neither a person nor the Customer can reasonably be identified.
• Aggregated Data: statistics derived from Usage Data and De-identified Content that never relate to a single Customer.
• Private Plan: a plan under which De-identified Content is not created from that Customer's Customer Content (clause 8.5).

3. Scope, acceptance and professional use

3.1 These Terms and the Privacy Policy govern every use of the Service. By creating an Account, accessing a Workspace or otherwise using the Service you accept them.

3.2 The Service is designed for professional use by architects, engineers, technical offices and other persons acting in the course of their business or profession, aged 18 or over. If you use the Service on behalf of an organisation you confirm that you are authorised to bind it.

3.3 If you are a consumer within the meaning of Law 2251/1994, the mandatory provisions protecting consumers apply in addition to these Terms and prevail over any conflicting clause (clause 19).

4. Concluding the contract online

4.1 The contract is concluded when you complete registration or, for paid plans, when we confirm your order by email. The steps are: entering your details, reviewing the plan and price, accepting these Terms, and submitting. You can correct input errors at any step before submitting.

4.2 We store the contract text (these Terms, the plan and the price at the time of conclusion) and make it available to you in your Account. The contract may be concluded in Greek or English.

5. The Service and artificial intelligence

5.1 Domicode retrieves and presents provisions of Greek building and planning regulation with citations to their official sources (the Government Gazette, ΦΕΚ), presents parcel and building-terms data from official public sources, and generates Outputs such as answers, checks and draft documents.

5.2 Outputs are produced with the assistance of artificial intelligence systems. You are informed, in the Service and here, that you are interacting with an AI system and that Outputs are AI-generated. The Service labels AI-generated Outputs accordingly (Regulation (EU) 2024/1689, Article 50).

5.3 The Service is an information tool. It does not provide legal, engineering or architectural advice, does not replace your professional judgement, and does not replace confirmation by the competent authorities. Outputs may be incomplete, out of date or contain errors. You must verify every Output you rely on against the official text in force at the relevant time and against the competent building authority. Professional responsibility for studies, designs, permit applications, filings, certifications and any decision or act based on Outputs remains solely with you and, where applicable, with the professional signing the relevant document.

5.4 Parcel, zoning and building-terms data are drawn from official public sources (including the Hellenic Cadastre and the ΤΕΕ Unified Digital Map) and are presented for information only, without legal effect and without guarantee of completeness or accuracy.

6. Accounts

6.1 You must provide accurate registration information and keep it current. You are responsible for the confidentiality of your credentials and for all activity under your Account. Accounts are personal; credentials must not be shared. Notify us at hello@domicode.gr promptly of any unauthorised use.

6.2 Where you sign in through a third-party identity provider (for example a Google account), that provider's terms and security settings apply to that sign-in.

6.3 A Workspace administrator controls who is a member of the Workspace, which projects each member can see, and what each member may do. Members can see the projects, files and conversations shared with them within the Workspace.

7. Acceptable use

7.1 You must not: use the Service unlawfully or in breach of these Terms; scrape, crawl, bulk-download or systematically extract the contents of the Service or its underlying database; resell, sublicense or provide the Service to third parties as a service bureau without our written agreement; reverse engineer, decompile or attempt to derive the Service's models, data structures or source code, except to the extent such restriction is prohibited by law; circumvent usage limits, authentication or security measures; use the Service or its Outputs to build a competing dataset, product or model; or submit Customer Content that is unlawful, that you have no right to submit, or that infringes the rights of others.

7.2 We may apply fair-use limits to protect the Service for all users and will tell you if you reach them.

7.3 If we receive a notice that Customer Content is unlawful or infringes the rights of others, we may restrict access to that content and will inform the Customer concerned, giving reasons, unless the law requires otherwise. You may contest a restriction by writing to hello@domicode.gr, which is also our single point of contact for authorities and users under Regulation (EU) 2022/2065 to the extent it applies to the Service.

8. Customer Content, Outputs and data rights

8.1 Your rights. You retain all rights in Customer Content. Outputs are assigned to you upon creation, subject to clause 10 and to the fact that Outputs may reproduce public official texts and may be similar to Outputs generated for other customers.

8.2 Our licence. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, reproduce and adapt Customer Content and Outputs solely to provide, secure, support and improve the Service, as described in these Terms and the Privacy Policy. This licence ends when the content is deleted, except for De-identified Content and Aggregated Data created before deletion.

8.3 Identifiable content is never used to train models. We do not use Customer Content or Outputs in identifiable form to train, fine-tune or evaluate machine-learning models, ours or anyone else's, and we contractually or technically restrict the providers that process Customer Content on our behalf from using it for their own purposes.

8.4 De-identified Content. We may create De-identified Content and Aggregated Data from Customer Content, Outputs and Feedback, and use them to develop, evaluate and improve our retrieval systems, models, benchmarks and features, and to produce statistics about the Service and its use. De-identification follows our written standard, which removes personal data and Customer identifiers, generalises parcel identifiers to municipality level and discards fields that cannot be reliably cleaned. De-identified Content and Aggregated Data are ours.

8.5 Opt-out and Private Plan. You may object at any time to the creation of De-identified Content from your Customer Content by writing to hello@domicode.gr; we will stop within 30 days for content submitted after the request. Customers on the Private Plan are excluded from De-identified Content processing entirely. Usage Data, Feedback and Aggregated Data continue to be processed for every plan because they are needed to operate, secure and measure the Service.

8.6 Usage Data and Feedback. Usage Data, Feedback and Aggregated Data are ours and may be used to operate, secure, measure and improve the Service and to inform product decisions. Feedback is given voluntarily and without obligation on either side.

8.7 Your warranties. You warrant that you have the rights and, where Customer Content contains personal data of third parties, the lawful basis necessary to submit it to the Service, and that Customer Content does not infringe third-party rights. Do not submit personal data that is not needed for your question or task.

9. Personal data; our role as processor

9.1 For personal data of users and prospective users (Account data, Usage Data, communications, billing) we are the controller, and the Privacy Policy at domicode.gr/privacy describes that processing.

9.2 For personal data contained in Customer Content (for example the names of property owners on a topographic survey or a permit), you are the controller and we process it on your behalf as processor, only on your documented instructions as expressed through your use of the Service and these Terms. Our Data Processing Agreement forms part of these Terms for every Customer that is a business or professional, is available at /privacy/#dpa and can be countersigned on request at hello@domicode.gr. It includes the list of our sub-processors and the safeguards for transfers outside the EEA.

10. Intellectual property

The Service, including its software, interfaces, compilation, curation, structure, metadata, documentation, trade marks and the Kerbis mascot, is owned by Domicode or its licensors and is protected by intellectual property law, including the sui generis right of the maker of a database (Directive 96/9/EC, Law 2121/1993). Statutory and regulatory texts presented through the Service are official public documents outside copyright; the selection, verification, structuring, enrichment and presentation of those texts within the Service are Domicode's protected work. Except for the rights expressly granted in these Terms, no rights are granted to you.

11. Third-party services and public data sources

The Service depends on third-party infrastructure, identity, storage, mapping and artificial-intelligence providers acting as our processors or suppliers, and on official public data sources. Their availability, performance and content may affect the Service. Public data sources are used within their published terms; we do not guarantee their accuracy or currency.

12. Fees and payment

12.1 Prices are published on domicode.gr, exclusive of VAT and other applicable taxes. Individually agreed pilot or design-partner arrangements prevail over the published prices for their duration.

12.2 Unless otherwise agreed, paid plans are annual subscriptions invoiced in advance, and every paid plan starts with a pilot period of one month during which no fee is charged. Invoices are issued electronically in accordance with Greek tax law. Payment card details are handled by our payment provider and are not stored by us.

12.3 We will give you at least 30 days' notice of price changes affecting your plan, by email or in the Service. A price change takes effect at your next renewal; if you do not accept it you may terminate before the renewal without charge.

12.4 If a due amount remains unpaid 14 days after a written reminder, we may suspend the Workspace until payment is received.

13. Term, termination, switching and export

13.1 Free accounts may be closed by you at any time. Paid plans run for the agreed term and renew for the same term unless either party gives notice at least 30 days before the end of the current term.

13.2 You may terminate a paid plan at any time on notice of no more than two months, without penalty. Fees already paid for the current term are not refunded except where clause 12.3 or mandatory law provides otherwise.

13.3 Export and switching. At any time during the term and for 30 days after termination you may request, and we will provide free of charge and within 30 days of the request, an export of your Customer Content, Outputs and Project Memory in a structured, commonly used and machine-readable format. We charge no fees for switching to another provider and do not impose technical obstacles to it (Regulation (EU) 2023/2854).

13.4 After the 30-day export window, Customer Content is deleted from live systems in accordance with the retention rules of the Privacy Policy; copies in backups expire within the backup retention window stated there.

13.5 We may suspend or terminate your access with immediate effect if you materially breach these Terms, if your use creates a security or legal risk, or in case of unpaid fees under clause 12.4, and otherwise on 60 days' notice for paid plans. On any termination, clauses 5.3, 8, 10, 15, 16, 17 and 21 survive.

14. Availability and changes

The Service is provided on an "as available" basis. We use reasonable efforts to keep it operating continuously, we announce planned maintenance in advance where practicable, and we do not guarantee uninterrupted availability. We may modify, add or withdraw features; where a change materially reduces the Service you have paid for, we will give you at least 30 days' notice and you may terminate under clause 12.3.

15. Warranty disclaimer

To the extent permitted by law, the Service and the Outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including any warranty of accuracy, completeness, currency, merchantability, fitness for a particular purpose or non-infringement.

16. Liability

16.1 To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, loss of data, or loss arising from reliance on Outputs contrary to clause 5.3.

16.2 To the extent permitted by law, our aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid to us for the Service in that period, or EUR 100 if you paid none.

16.3 Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence, for death or personal injury, or for any other liability that cannot be excluded or limited under Greek law. The mandatory rights of consumers are not affected.

17. Indemnity

You will indemnify Domicode against third-party claims, damages and reasonable costs arising from your unlawful use of the Service, from Customer Content you had no right to submit, or from your breach of clause 7 or 8.7.

18. Notices

Notices to us are sent to hello@domicode.gr or to our registered office. Notices to you are sent to the email address of your Account or shown in the Service. Notices are deemed received on the next working day after sending.

19. Consumers

If, exceptionally, you use the Service as a consumer: you have the right to withdraw from a paid contract within 14 days of its conclusion without giving reasons, by clear statement to hello@domicode.gr, and to be refunded any amount paid; if you asked us to start the Service during the withdrawal period, you pay a proportionate amount for the period used. Your statutory rights under Law 2251/1994 are not affected by anything in these Terms.

20. General

These Terms, the Privacy Policy and, where applicable, the Data Processing Agreement and any written pilot or subscription agreement are the entire agreement between us regarding the Service. If any provision is found unenforceable, the remainder stays in effect and the provision is replaced by a valid one closest to its purpose. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, sale or reorganisation on notice to you. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

21. Governing law, jurisdiction and language

These Terms are governed by Greek law. The courts of Athens have exclusive jurisdiction, without prejudice to mandatory jurisdiction rules protecting consumers. These Terms exist in Greek and English; the Greek text prevails.

22. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice in the Service or by email before they take effect, and you may terminate under clause 13.2 if you do not accept them. Continued use after the effective date of a change constitutes acceptance. The current version and its effective date are always shown at the top of this page; previous versions are available on request.